Your team can work faster and smarter without sacrificing quality. It reduces the chances of human error in your emails because you are using a template that has already been edited and proofread. Every reply will be the same and customers will be treated to the same experience. Using canned responses promotes consistency in the way that your support reps are answering customer questions. Canned replies can be written in a conversational, friendly manner, so customers won’t feel like they’re communicating with a robot. Many common customer questions are repetitive and can benefit from templates that your service reps can use to quickly manufacture replies. The best part? You can do it all right inside your Gmail inbox!įree Trial The importance of canned responsesĬanned responses enable your customer support team to reply much faster to customer queries. With Keeping, you can manage your canned replies, but also assign, prioritize, and track all of your customer support email. Support reps can make the most of Chrome extension canned responses to reply to common customer queries in seconds that would otherwise take several minutes to compose a message.īefore we jump into our list, we’d be remiss if we didn’t mention that Keeping does a lot more than just canned responses. So how can customer service departments get faster at replying to customers when they are inundated with requests, and teams aren’t getting any bigger? Of course, every customer deserves the utmost care and attention, but that personal touch has to be balanced with speed of response, since 12% of customers rate their number one frustration with customer service as “lack of speed”. Unfortunately, that’s not the reality facing customer support teams. Wouldn’t it be wonderful if we could reply to every customer question personally?
0 Comments
Leave a Reply. |